Shipping Policy

At DO Medical Equipment, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines the procedures and terms regarding the shipment of your purchases.
 

1. Shipping Methods and Rates

• Shipping Methods: We offer various shipping options to suit your needs, including standard and expedited shipping. The available shipping methods and associated costs will be displayed during the checkout process.

• Shipping Rates: Shipping rates are calculated based on the weight, dimensions of the package, and delivery location. Rates may vary depending on the chosen shipping method and any applicable promotions.
   

2. Order Processing Time

• Processing Time: Orders are typically processed within 1-2 business days after receipt. Business days are Monday through Friday, excluding holidays.

• Order Confirmation: Once your order is processed, you will receive a confirmation email with details of your purchase and an estimated delivery date.
   

3. Delivery Time

• Estimated Delivery: Delivery times vary based on the shipping method selected and your location. Standard shipping usually takes between 3-7 business days, while expedited shipping options are available for faster delivery.

• Tracking Information: After your order has been shipped, you will receive a shipping confirmation email with tracking information so you can monitor the status of your delivery.
   

4. Shipping Restrictions

• Delivery Areas: We currently ship to [list of countries or regions]. If you are located outside these areas, please contact us to discuss potential shipping options.

• Restricted Items: Certain items may be subject to shipping restrictions or regulations. If this applies to your order, we will notify you and provide alternative solutions.
   

5. Shipping Issues

• Missing or Delayed Shipments: If your order has not arrived within the estimated delivery time, please contact our customer service team for assistance. We will work to resolve any issues and track down your shipment.

• Damaged Goods: If your package arrives damaged, please contact us immediately with details of the damage and any photos if possible. We will assist you in arranging a replacement or refund.

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6. Returns and Exchanges

For information on returns and exchanges, please refer to our Return Policy, which outlines the process for returning items and obtaining refunds or exchanges.