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Refund Policy

At DO Medical Equipment, customer satisfaction is our top priority. This Refund Policy outlines the terms and conditions for returning products and obtaining refunds.
 

1. Eligibility for Refunds

  • Defective or Damaged Products: If you receive a product that is defective or damaged, you are eligible for a refund or replacement. Please contact us within 7 days of receipt to report the issue.

  • Incorrect Orders: If you receive an incorrect item, please notify us within 7 days of delivery. We will arrange for the correct item to be sent or issue a refund as appropriate.

  • Change of Mind: If you have a change of mind about your purchase, you may be eligible for a refund within 14 days of receiving your order, provided the product is unused and in its original packaging.
     

2. Return Process

  • Contact Us: Before returning a product, please contact our customer service team at [your-email@example.com] or [your-phone-number] to request a Return Merchandise Authorization (RMA) number and return instructions.

  • Return Shipping: You are responsible for the return shipping costs unless the return is due to a defective, damaged, or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we are not responsible for items lost or damaged in transit.

  • Packaging: Please return the product in its original packaging along with any accessories, manuals, or other items included with the original shipment.
     

3. Refund Processing

  • Inspection: Once we receive the returned item, it will be inspected to ensure it meets our return criteria. We will notify you of the status of your refund after the inspection is complete.

  • Refund Method: Refunds will be processed to the original payment method used for the purchase. Please allow up to 7-10 business days for the refund to appear on your account, depending on your financial institution.
     

4. Non-Refundable Items

Certain items are not eligible for a refund, including:

  • Custom or Personalized Products: Items made to order or personalized specifically for you.

  • Opened or Used Products: Products that have been opened, used, or are not in their original condition.

 

5. Exchanges

If you wish to exchange an item for a different product, please follow the return process and place a new order for the replacement item. Refunds will be issued for the returned item according to the guidelines above.

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