Privacy Policy

1. Introduction

Welcome to Physio. At Physio, we are committed to protecting your privacy and ensuring that your personal information is handled with care and respect. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights regarding your personal data.
 

2. Information We Collect

We may collect and process the following types of personal information:

• Personal Identification Information: Name, address, email address, phone number, date of birth, and other contact details.

• Medical Information: Health conditions, medical history, treatment plans, and any other information related to your physiotherapy needs.

• Payment Information: Credit card details, billing address, and other financial information necessary for processing payments.

• Appointment Information: Details about your appointments, treatment sessions, and communications with our team.

• Technical Information: IP address, browser type, and any other technical information collected when you visit our website or use our online services.
   

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provision of Services: To provide physiotherapy services, including assessments, treatments, and consultations.

• Communication: To contact you regarding your appointments, provide updates, and respond to inquiries.

• Billing and Payments: To process payments and manage billing information.

• Compliance: To comply with legal and regulatory requirements, including maintaining accurate medical records.

• Improvement of Services: To enhance and improve our services, including analyzing usage patterns and feedback.
   

4. Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. However, we may share your data under the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, IT support, and medical professionals.

• Legal Compliance: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Physio, our clients, or others.

• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction.
   

5. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no security measures are completely foolproof.
 

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Medical records are retained in accordance with applicable healthcare regulations.
 

7. Your Rights

You have certain rights regarding your personal information, including:

• Access: You can request access to the personal information we hold about you.

• Correction: You can request corrections to any inaccurate or incomplete information.

• Deletion: You can request the deletion of your personal information, subject to certain legal and contractual restrictions.

• Objection: You can object to the processing of your personal information in certain circumstances.

• Data Portability: You can request a copy of your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact information provided below.

 

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on our website, and the revised policy will indicate the date of the latest update. We encourage you to review this policy periodically.